Company: URFITX LLC (doing business as Room of Discipline) | Website: https://roomofdiscipline.com
At Room of Discipline, we are committed to delivering high-quality fitness and wellness services. Since our offerings include personalized programs, digital content, and live coaching sessions, our refund policy is designed to balance user fairness with service integrity.
1. Nature of Services
Room of Discipline provides digital and subscription-based fitness services, including:
- Personalized workout and diet programs
- Video-based training content
- Access to exclusive community features
- Live consultation or coaching sessions
- Subscription-based membership benefits
Due to the digital and instantly accessible nature of our Services, refunds are limited and subject to review.
2. Subscription and Payment Terms
- All payments for premium memberships or digital services are non-refundable, except under the specific conditions outlined below.
- Subscriptions auto-renew unless cancelled at least 48 hours before the next billing cycle.
- By purchasing a plan, you agree that access to digital content begins immediately after payment.
3. Eligibility for Refunds
A refund request may be considered only under the following conditions:
- Duplicate or accidental payment: If you are charged twice for the same service.
- Service access failure: If technical issues prevent you from accessing the purchased service and remain unresolved after our support team's intervention.
- Non-delivery of promised service: If a paid feature (e.g., personal coaching, consultation) was not delivered as stated.
In all other cases — including change of mind, dissatisfaction with results, or incomplete usage — refunds will not be issued, as services are deemed delivered once accessed.
4. Cancellation Policy
- You can cancel your subscription anytime directly from your account settings.
- Cancellation takes effect immediately and stops all future renewals.
- Cancel before your next renewal date to avoid being charged again.
5. Refund Request Process
If you believe you are eligible for a refund:
- Send an email to [email protected] with the subject line “Refund Request – [Your Name & Account ID]”.
- Include proof of payment (invoice or transaction ID), the reason for the request, and relevant screenshots if applicable.
- Our support team will review your case within 2–7 business days and inform you of the outcome.
- Approved refunds will be issued to your original payment method within 7–10 business days, depending on your payment provider's processing time.
6. No Refund for Digital or Consumed Services
Refunds are not applicable once:
- You have accessed or downloaded digital content.
- Personalized diet or workout plans have been shared with you.
- A live session, consultation, or one-on-one call has been completed.
These services are considered consumed once delivered.
7. Discretion and Exceptions
We reserve the right, at its sole discretion, to grant partial or full refunds in exceptional cases involving verified technical errors, duplicate billing, or failure to deliver services as promised.